Routing Forms
Smart intake forms that ask visitors a few questions and automatically direct them to the right event type.
Overview
Routing Forms are smart intake forms that ask visitors a few questions and automatically direct them to the right event type. Instead of showing your entire list of event types, a routing form guides visitors to exactly the meeting they need.
This means fewer wrong bookings, less back-and-forth, and a smoother experience for everyone.
What Are Routing Forms?
Imagine someone visits your booking page. Instead of choosing between “30-min Consultation”, “Technical Demo”, “Quick Chat”, and “Enterprise Call”, they see a simple form:
What brings you here?
- “I want a demo”
- “I need support”
- “I want to discuss pricing”
Based on their answer, they're routed to the right event type automatically. It's like having a receptionist who asks the right questions and sends people to the right place.
Creating a Routing Form
Setting up a routing form takes just a few minutes:
- Go to Dashboard → Routing Forms
- Click “Create Routing Form” or choose a template
- Give it a name and description (visitors see this)
- Add fields — the questions you want to ask
- Set up routing rules — which answers lead to which event types
- Save and share the form URL
Tip: Start with a template if you're not sure what questions to ask — they cover the most common use cases.
Field Types
LinkTime supports 7 field types for your routing forms:
| Type | Description |
|---|---|
| Text | Free-form short text input |
| Textarea | Longer free-form text |
| Select | Dropdown with predefined options (most common for routing) |
| Multi-select | Checkboxes, multiple options allowed |
| Number | Numeric input |
| Email address with validation | |
| Phone | Phone number input |
Routing Rules
Routing rules are the logic that connects answers to event types. Here's how they work:
- Each rule says: “If the visitor's answer matches X, send them to event type Y”
- Rules are checked in order — the first match wins
- 5 operators available: equals, not equals, contains, greater than, less than
- You can set a fallback (default) event type for unmatched answers
Example:
Rule 1: If “What brings you here?” equals “I want a demo” → Route to Product Demo
Rule 2: If “What brings you here?” equals “I need support” → Route to Support Call
Default: Route to General Consultation
Templates
LinkTime includes 6 ready-to-use templates so you can get started quickly:
Sales Qualifier
Qualifies leads before booking a sales call
Support Triage
Routes to the right support tier
Industry Selector
Different meetings for different industries
Company Size Router
Routes by company size (startup, mid-market, enterprise)
Service Type
Routes by the type of service requested
General Intake
A simple all-purpose intake form
Plan Limits
Routing forms are available on all plans with the following limits:
| Feature | Free | Pro | Business |
|---|---|---|---|
| Routing forms | 1 | 5 | Unlimited |
| Fields per form | 10 | 10 | 10 |
| Routing rules | 10 | 10 | 10 |
| Templates | All | All | All |
| Custom slugs | Yes | Yes | Yes |
Common Examples
Route by meeting type
Use a Select field: “What type of meeting?” with options mapping to different event types. Simple and effective for most use cases.
Qualify leads before sales calls
Ask company size and budget, then route enterprise leads to senior reps and smaller accounts to the general sales calendar.
Support triage
Ask “Is this urgent?” to route between same-day and next-week slots. Urgent issues get priority scheduling automatically.
Multi-service business
A photographer asks “What type of shoot?” to route to Wedding, Portrait, or Commercial event types — each with different durations and pricing.
Troubleshooting
“No event types available”
Check that your routing rules point to published (not draft) event types. If an event type is archived or unpublished, visitors won't be able to book it even if the rule matches.
Rules aren't matching
Rules check in order — put more specific rules first. Also check that the operator matches what you expect (e.g., “contains” vs “equals”). “Equals” requires an exact match, while “contains” looks for a substring.
Form URL doesn't work
Make sure the form is published (not draft). Check your username and slug in the URL — the format should be linktime.io/yourname/route/form-slug.
Need Help?
Our support team is here to help you set up your routing forms.
Contact Support →