# Routing Forms

> Source: https://linktime.io/docs/getting-started/routing-forms

## Overview

Routing Forms are smart intake forms that ask visitors a few questions and automatically direct them to the right event type. Instead of showing your entire list of event types, a routing form guides visitors to exactly the meeting they need.

## How Routing Forms Work

A visitor opens your routing form URL. They see a short form with questions you defined. Based on their answers, they're automatically redirected to the matching event type's booking page. It's like having a receptionist who asks the right questions and sends people to the right place.

## Field Types

| Type | Description |
|------|-------------|
| Text | Free-form short text input |
| Textarea | Longer free-form text |
| Select | Dropdown with predefined options (most common for routing) |
| Multi-select | Checkboxes, multiple options allowed |
| Number | Numeric input |
| Email | Email address with validation |
| Phone | Phone number input |

## Routing Rules

Rules determine which event type a visitor sees based on their answers:

- Each rule says: "If the answer to field X matches Y, route to event type Z"
- Rules are checked in order — the first match wins
- You can set a default (fallback) event type for unmatched answers

### Operators

| Operator | Example |
|----------|---------|
| Equals | "Industry" equals "Healthcare" |
| Not Equals | "Company Size" not equals "Enterprise" |
| Contains | "Message" contains "urgent" |
| Greater Than | "Team Size" greater than 50 |
| Less Than | "Budget" less than 1000 |

### Example

```
Rule 1: If "What brings you here?" equals "I want a demo" → Product Demo
Rule 2: If "What brings you here?" equals "I need support" → Support Call
Default: → General Consultation
```

## Creating a Routing Form

1. Go to Dashboard → Routing Forms
2. Click "Create Routing Form" or choose a template
3. Name your form and add a description (visitors see this)
4. Add fields — the questions you want to ask
5. Set up routing rules
6. Save and share the form URL

## Templates

LinkTime includes 6 ready-to-use templates:

- **Sales Qualifier** — qualifies leads before booking a sales call
- **Support Triage** — routes to the right support tier
- **Industry Selector** — different meetings for different industries
- **Company Size Router** — routes by company size
- **Service Type** — routes by the type of service requested
- **General Intake** — a simple all-purpose intake form

## Sharing Your Form

Every routing form gets a unique URL:

```
linktime.io/yourname/route/form-slug
```

Share this URL instead of your booking page. You can also embed routing forms on your website using the [Embed Widget](https://linktime.io/docs/developers/embed).

## Plan Limits

| Feature | Free | Pro | Business |
|---------|------|-----|----------|
| Routing forms | 1 | 5 | Unlimited |
| Fields per form | 10 | 10 | 10 |
| Routing rules | 10 | 10 | 10 |
| Templates | All | All | All |
| Custom slugs | Yes | Yes | Yes |

## Common Examples

1. **Route by meeting type** — Select field: "What type of meeting?" with options mapping to different event types
2. **Qualify leads** — Ask company size and budget, route enterprise leads to senior reps
3. **Support triage** — Ask "Is this urgent?" to route between same-day and next-week slots
4. **Multi-service business** — Photographer asks "What type of shoot?" to route to Wedding, Portrait, or Commercial

## Troubleshooting

- **"No event types available"**: Check that routing rules point to published (not draft) event types.
- **Rules not matching**: Rules check in order — put more specific rules first. Check operator type ("contains" vs "equals").
- **Form URL not working**: Make sure the form is published (not draft). Verify the username/slug in the URL.